Digital methods to enhance the usefulness of patient experience data in services for long-term conditions

Digital methods to enhance the usefulness of patient experience data in services for long-term conditions: the DEPEND mixed-methods study.
Health Serv Deliv Res 2020;8(28)

• A study to make feedback easier to collect and more useful to staff for improving services using text mining and a new toolkit to collect and present feedback. 
• The toolkit included iPad kiosks to collect data, guides for patients and staff, text-mining programs and new ways of reporting feedback. Staff were generally positive about the kiosks. Patients gave more mixed responses and the numbers providing feedback were small. Staff were positive about the feedback reports, but observations showed that no changes were implemented to services during the study.