Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study

Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study
J Med Internet Res 2021;23(10):e31374 doi:10.2196/31374

• A national evaluation of the introduction, spread, and scale-up of Scotland’s video consultation services both before and during the pandemic. The research found that the national-level groundwork before the pandemic allowed many services to rapidly extend the use of video consultations during the pandemic, supported by a strong strategic vision, a well-resourced quality improvement model, dependable technology, and multiple opportunities for staff to try out the video option. 
• The bespoke product - Attend Anywhere, had been piloted in 2017 and was scaled up across all health board by February 2020 branded nationally as “Near Me”.