Health and Care Experience Profiles

Health and Care Experience Profiles: Understanding how services work together
Healthwatch 17 June 2021

• Healthwatch has developed a qualitative research methodology – the Integration Index - that local health and care systems can use to better understand people’s experiences using integrated services. The more comprehensive Integration Index work will form part of the developing accountability and performance frameworks for Integrated Care Systems (ICS). Using various quantitative tools, ICS can track how integrated care is delivered against Long Term Plan commitments. 
• However, to understand whether integration improves people’s experiences in different communities Healthwatch has published a methodology for the local integration index that ensures people’s experiences inform how services work together by reviewing existing policies and data while measuring how patients, service users and carers think local services provide joined-up and personalised care. This methodology will sit alongside other quantitative tools for use by ICS. 
• A number of pilots have developed Health and Care Experience Profiles for five groups. The profiles piloted so far are:
• Children and young people with mental health support needs who are becoming adults.
• People with diabetes who are of South Asian origin.
• People with learning disabilities and their unpaid/family carer, with a recent experience of hospital discharge.
• Black men with a number of health needs including a recent experience of cancer.
• Women with a number of health needs including a recent experience of a heart condition.

Building common purpose: Learning on engagement and communications in integrated care systems

Building common purpose: Learning on engagement and communications in integrated care systems
NHS Confederation 15 December 2020

• “engagement and communications play a crucial role in supporting integrated care systems, and the partners that make them up, to achieve stronger relationships, more open and transparent ways of working, greater trust, more engaged staff and, ultimately, better outcomes for the public.”

The Royal Wolverhampton NHS Trust and Babylon to create the world’s first integrated digital health system

The Royal Wolverhampton NHS Trust and Babylon to create the world’s first integrated digital health system to serve the city’s population
Babylon Health 23 January 2020
Babylon Health and the Royal Wolverhampton Trust have announced a 10-year partnership to develop “digital-first integrated care” across the region. The partnership will allow patients to access NHS primary, secondary and community healthcare services through a single app.
Artificial intelligence will also be used to create personal care plans and give patients medical information and triage advice based on their symptoms.

Better Care Fund: how it will work in 2019 to 2020

Better Care Fund: how it will work in 2019 to 2020
Ministry of Housing, Communities & Local Government and DHSC 10 April 2019

• This document sets out the agreed way in which the BCF will be implemented in financial year 2019 to 2020,  supporting councils and NHS organisations to jointly plan and deliver local services. It includes, the level of funding for 2019 to 2020; conditions of access to the fund; national performance metrics and the assurance and approval process.

Record NHS funding to give patients a better alternative to hospital - press release

Record NHS funding to give patients a better alternative to hospital - Press release
Prime Minister's Office, 10 Downing Street, Department of Health and Social Care, NHS England, The Rt Hon Matt Hancock MP, and The Rt Hon Theresa May MP 21 November 2018

• The Prime Minister set out a major new investment in primary and community healthcare – worth £3.5 billion a year in real terms by 2023/4 – which builds on the existing NHS budget for these services" and "forms a key part of the Long Term Plan for the NHS".
• "The PM announced the national roll-out of a successful pilot that sees healthcare professionals assigned to care homes where they get to know individual residents’ needs and can provide tailored treatment and support. The teams include pharmacists and GPs who can also offer emergency care out of hours."